Handling A Threatening Call


Threatening calls to cause harm and incite fear happen in every sector: hospitals, retail, schools, recreational venues and more. The person answering the phone needs to be prepared. This online course teaches what to expect, explains why people make threatening calls, teaches communication skills and techniques for de-escalation.  What’s more, the course gives guidelines for staying calm and procedures that will help police find the perpetrator, after the call ends. Real life examples and a quiz support learning. Take this short (30 minute) course at your own pace.