Handling Threatening Calls Online Course

Learn How to Handle a Threatening Call

A threatening call such as a bomb threat is frightening for the person answering the phone and disabling for the business or school that receives it.  Learn what to expect, get guidelines for how to respond and learn techniques for communicating with the caller.

Take this online course at your own pace - approximately half an hour in length.

Topics Include:

  • Why people make threatening calls.
  • How to be prepared for it.
  • What to expect when you answer such a call.
  • Communication techniques.
  • How to de-escalate the situation.
  • What to do to help law enforcement.

Get Professional Education (CPEs) credit with Chameleon Associates' courses from ASIS.

User Features

Chameleon Handling Threatening Calls Online uses a variety of learning tools and resources that allow students/users to get a real feel for the methods. These tools include:

  • Detailed real world examples
  • Interface allows students to easily navigate the material
  • Ability to take the course at your own pace
  • Print your own certificate of completion
  • A final quiz to check learning

Administrative Features

Clients who want to manage and track their users enjoy the advanced features of our online Learning Management System. As a client who administers the course to others, you will be able to track your learners' progress and test scores.

Screen Shot:


No. of UsersCost per UserExpirationContact
1$2930 daysGreen Checkmark


2-10$256 monthsGreen Checkmarkinfo@chameleonassociates.com
(888) 343-4100
11-40$206 monthsGreen Checkmarkinfo@chameleonassociates.com
(888) 343-4100
41-100$176 monthsGreen Checkmarkinfo@chameleonassociates.com
(888) 343-4100
101-500$146 monthsGreen Checkmarkinfo@chameleonassociates.com
(888) 343-4100
501-1,000 +$106 monthsGreen Checkmarkinfo@chameleonassociates.com
(888) 343-4100

Customization Options

Contact us if you would like to customize this course to your organization's specific needs. Here are some customization options that we can provide:

  • Add or omit content to the course.
  • Brand the course to include your own logo, theme, color and design.
  • Add a forum where your students can discuss the topics.
  • Create external links to specific information you want your students to know about.

System Requirements

  • High speed internet connection
  • Web browser: We recommend using recent versions of Firefox and Google Chrome.
  • Speakers or earphones


"This course was perfect for my administrative staff - they feel much more confident about dealing with not only bomb threats but other types of calls."

"Very well done - informative and clear."

"Thanks for this material. The actual audio examples were really helpful."

"Another useful course from Chameleon!